Privacy policy

Welcome to smksnap, a platform specialized in the sale and distribution of fresh and cooked seafood. We value your trust and are committed to protecting your personal data in accordance with best practices and applicable laws. This policy explains how we collect, use, and disclose your data, so we kindly ask you to read it carefully. By using smksnap, you agree to the terms and practices outlined in this policy.

1. Who Are We?

The terms “we,” “our,” or “the platform” refer to Samak Station. The terms “you” or “user” refer to any individual or entity using the platform or its services in any manner.

2. Scope of the Policy

This policy applies to all data we collect from you through:

  • The smksnap website or mobile application.

  • Customer service interactions (calls, messages, social media contact).

  • Any other channels related to our services (such as marketing campaigns or partnerships).

3. Data We Collect

We may collect various types of data, including:

  • Personal Information: Full name, national ID or residency number.

  • Contact Information: Phone number, email address, and physical address.

  • Payment Information: Credit/debit card details or bank transfer data.

  • Transaction Data: Order details, purchase history, delivery status.

  • Technical Data: IP address, browser type, operating system, device information.

  • Usage Data: Pages visited, time spent on the platform, preferences, survey or contest responses, and customer reviews.

  • Third-party Account Data: If you log in using services like Google or Apple.

  • Cookies and Tracking Technologies: Such as web beacons and analytics codes.

4. How We Use Your Data

We use your data for the following purposes:

  • Order Fulfillment: Processing orders, delivery, and handling payments.

  • Service Improvement: Analyzing performance and enhancing service quality.

  • Customer Communication: Responding to inquiries or issues, and improving your shopping experience.

  • Account and Rewards Management: Handling loyalty programs and promotional offers.

  • Notifications: Sending updates about orders, offers, or new features.

  • Compliance: Ensuring adherence to legal and regulatory requirements.

  • Security: Preventing fraud and protecting the platform and its users.

5. Data Sharing

We may share your data with:

  • Delivery and logistics partners.

  • Electronic payment service providers.

  • Technical and analytics support providers.

  • Government authorities, if legally required.

  • In case of commercial transactions (such as mergers or acquisitions).

  • Third parties involved in marketing campaigns or competitions—with prior notification.

We ensure that all partners follow strict privacy and data protection policies.

6. Data Protection

Data safety on our platform is aligned with the security protocols of Shopify, which include:

  • Encryption during transmission and storage.

  • Firewalls and monitoring systems.

  • Restricted access controls for authorized personnel.

Your data may be stored or processed outside of Saudi Arabia via global service providers, under strict compliance with necessary data protection standards.

7. Access and Modification of Your Data

You can access your account anytime to:

  • Update your name, phone number, or email address.

  • Change your password.

  • Review your previous orders.

  • Manage notification and promotional settings.

You may also contact us to request corrections or deletion of your data.

8. Privacy Policy Updates

We reserve the right to modify this privacy policy at any time. The updated version will be published on the platform along with the effective date.

Your continued use of the platform after any updates signifies your acceptance of the new terms. We recommend reviewing this page periodically.

Contact Us

For inquiries or requests, you can reach us via the WhatsApp number listed on the platform.